Saturday, February 22, 2020
Maritime Propulsion

November 14, 2019

Wärtsilä Opens Support Center in Singapore

The new Wärtsilä Expertise Center in Singapore complements nine other such centers to provide instant global customer support (Photo: Wärtsilä)

Wärtsilä said it has established its latest Expertise Center (EC) in Singapore to provide support functions, including operational support and dynamic maintenance planning, for marine and energy customers.

Together with nine other Wärtsilä EC units around the world, the new center supports Lifecycle Solution agreement customers with advice and recommendations based on the analysis of data from monitoring the condition and performance of the specified machinery.

Based within the company’s Acceleration Center facilities, ECs act as a contact point where power plant and ship owners and operators can receive assistance for day-to-day operations and unforeseen situations. They can also identify and communicate improvement possibilities, By enabling an holistic view of operations, and through performance guarantees, the centers aim at creating added customer value, Wärtsilä said.

Among the benefits these Expertise Centers deliver are the management and optimization of performance, which enables the full potential of assets to be realized, as well as maintenance management and analytics to ensure the efficiency of the maintenance activities. These benefits are based on the use of the latest digital tools allowing instant customer support.

Wärtsilä Expertise Centers currently monitor some 900 installations with more than 2,000 engines around the world.

“Our aim is always to serve the customer better. We do this by using the latest technology and proven methods to increase the asset’s reliability and availability, while at the same time reducing the need for unplanned maintenance. The customer can rely on Wärtsilä ensuring that operational performance is maintained at the right level, and the new Singapore EC emphasizes our commitment to long-term partnerships with our customers,” said Erik Ristiluoma, Director, Contract Management, Wärtsilä Marine.

The center, which became fully operational on November 1, can also host face-to-face meetings with customer personnel to discuss all matters relating to the operation and maintenance of their machinery.

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